Dispute Details
In details page the entire details of the dispute will be shown including transaction ID, Customer name, customer email, Merchant ID, Merchant name, merchant email etc . Along with this details dispute journey and documents submitted will be shown for reference.
GET
https://stgsecctrl.tutelar.io/api/v1/dispute/view/:disputeId
Success Response
Failure Response
Response parameter description
Response parameter | Type | Description |
---|---|---|
documents | Object | Documents refers to the set of documents that are submitted in order to challenge the dispute. This documents field contains level_1, level_2 and level_3 each which is an array of objects, which contains 2 fields: key data type is string and _id data type is objectId. |
Level | String | following the dispute raised in the panel, the client can use the edit option in the action menu to change level . The level is mainly based on the priority of the dispute raised by the acquirer bank |
status | String | whenever an dispute is raised the status of the dispute will be updated in order identify whether the raised dispute is in open or closed status |
verdict | String | After evaluating the raised dispute the verdict will be uploaded such as won or loss . |
createdAt | DateTime | Created date and time of dispute. |
updatedAt | DateTime | Updated date and time of dispute. |
disputeId | String | A unique ID will be followed in order to differentiate the disputes raised dispute_uVxLt1Mh |
merchantName | String | Merchant name will be updated while creating the dispute (Johnson) |
merchantId | String | A unique ID will be followed in order to save the merchants vice versa and differentiate the client TUTDINEJOHN00006 |
merchantMobile | String | Merchant mobile number will be updated while creating the dispute 9588588573 |
businessName | String | Merchant business name will be uploaded while creating the dispute (Johnson Travels) |
merchantEmail | String | Merchant email address will be uploaded while creating the dispute (johnson.a@ippopay.com) |
transactionId | String | The transaction ID that is registered while doing the transaction will be updated Trans474765400 |
customerName | String | Customer name will be updated while creating the dispute (Johnsonvirat) |
customerEmail | String | Customer email address will be uploaded while creating the disputevirat@gmail.com |
customerMobile | String | Customer mobile number will be updated while creating the dispute 95885885739787956464 |
amount | Number | The transactional amount will be updated 500000 |
disputeAmountTdrDetails | Object | The TDR type,amount,amount type is u sing To calculate the TDR amount from dispute Amount. disputeAmountTdrDetails has fields [ type, amountType ( Type as String )].amount data type is Number. |
disputeAmountTaxDetails | Object | The TAX type, amount, amount type is using To calculate the TAX amount from dispute Amount. disputeAmountTaxDetails has fields [ type, amountType ( Type as String )].amount data type is Number. |
disputeAmount | Number | Dispute amount is also known as the challenged amount that is raised by the customer 1000 |
paymentType | Object | Payment type is used to mention the payment type the customer is used to paying the required amount , payment type includes credit card , debit card, POS. The paymentType contains 2 fields: name date type is string and code data type is String. |
transactionDate | DateTime | Transaction done date is updated 2024-04-03T00:00:00.000Z |
remitterBank | String | Remitter bank is also known as the customers bank through which the transaction is made (AXIS bank ) |
acquirerBank | Object | Merchants bank is known as the acquirer bank { name, code } (please mention this in description ). The acquirerBank contains 2 fields: name data type is string and code data type is String. |
nodalAccountNo | String | Merchants settlement account is known as the nodal account 74573478734 |
paymentInstrumentId | String | The payments instruments such pos and carding machine have an unique ID which is known as payment instrument ID payment_84746 |
gatewayOrderId | String | The Id that is registered while an order is made in the respective merchants website is called as gateway order ID , Each order have an unique order ID gateway |
reasonCode | String | 1065 |
reasonCategory | String | Service level dispute |
dueDate | Number | The date provided by a client to disclose the respective dispute . the due date is applicable only (20240602) |
internalDueDate | Number | Internal due date refers to the final date that a resolution need to be provided for an dispute 20240418 |
disputeType | String | Dispute type is used to identify what kind of dispute is raised by the customer , various types of disputes are as follows fraud , chargeback , BO ,complaint (dispute) |
sendEmail | Boolean | The clients mail that is registered to receive the dispute complaint is mentioned here |
disputeStatus | String | The dispute status is mentioned whether the raised dispute is open, closed or reopened |
comments | Array | This comments field is an array of objects, [created_by, created_id, comment, action (Type as String)]. date data type is DateTime, _id data type is objectId. |
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